Refund policy

Refund Policy

1. General Information
At LymphDrop™, we strive to provide high-quality products and a great shopping experience. However, we understand that there may be occasions where you need to request a refund. Please read our refund policy carefully to understand your rights and our procedures.

2. Refund Eligibility
- Time Frame: Refund requests must be submitted within 24 hours of placing your order. After this period, refunds will not be processed.
- Dispatch Status: No refunds will be issued once the order has been processed or is in dispatch. Once an item has been shipped, it is no longer eligible for a refund.

3. Non-Refundable Items
Certain types of items cannot be refunded, including:
- Personal Care Products: Due to hygiene reasons, personal care products such as our LymphDrop™ Liposomal Lymphatic Drainage Drops are non-refundable once opened or used.

- Sale Items: Items purchased on sale or with a discount code are non-refundable.

4. How to Request a Refund
To request a refund within the eligible time frame:
1. Contact our customer service team at support@lymphdrop.com within 24 hours of your purchase.
2. Provide your order number and a brief explanation of your reason for requesting a refund.
3. Our team will review your request and, if eligible, process the refund accordingly.

5. Refund Process
- Once your refund request is approved, we will process the refund to your original method of payment.
- Please allow a few business days for the refund to reflect in your account. Processing times may vary depending on your bank or credit card provider.

6. Contact Us
If you have any questions or need further assistance, please don't hesitate to contact us at support@lymphdrop.com. We are here to help you.

Thank you for shopping with LymphDrop™. We appreciate your understanding and cooperation.